Property and Cancellation Policies

Partially Refundable

A percentage of the total reservation cost will be charged at the time of booking (100%). A credit card is required at the time of booking. Taxes and fees are included.

This reservation is partially refundable and is based on the following fee schedule:
If you cancel more than 14 days before arrival, you will be charged 50% of the total reservation amount.
If you cancel between 14 days and 7 days before arrival, you will be charged 75% of the total reservation amount.
If you cancel within 7 days of arrival, you will forfeit all previous charges and will not be charged any additional fees.

Direct Individual Booking

We understand plans can change and strive to be as flexible as possible for our direct booking guests.

Guests who book directly through TheKingsleyla.com or by phone are eligible for a 24-hour grace period for free cancellation, provided the reservation is made at least 72 hours before check-in.

Third-Party Booking

Reservations completed through an online travel agent (OTA) such as Booking.com, Expedia, or any other third-party website are 100% non-refundable.
Please contact the third-party OTA directly to request a cancellation, as we cannot process those cancellations on your behalf.
For the most flexibility, we encourage booking directly at thekingsleyla.com or by phone.

Group / Buyouts

Groups and full hotel buyouts (all 10 rooms) are subject to the cancellation policy outlined in the signed contract provided by your Event Specialist. Please contact us with any questions.

Important Notice

Natural disasters, weather-related disruptions, utility outages, and other unforeseen events beyond our control do not constitute grounds for cancellation or refund. We strongly encourage guests to purchase travel insurance to protect against such risks.

(revised cancellation policy effective 12/09/2025)