Cancellation Policy

Direct Booking

Reservations secured directly through TheKingsleyla.com or via phone, will receive a full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days in advance. 50% refund for cancellations made at least 7 days prior to check-in. No refunds for cancellations made within 7 days of check-in.

Third-Party Booking

Reservations completed through an online travel agent website such as Booking.com, Expedia, or any other third-party website are 100% non-refundable. Please contact the third-party online travel agent directly to request a cancellation, we cannot process those cancellations for you. Always consider booking directly at TheKingsleyla.com via phone for the most flexibility.

Group / Buyouts

Groups and Hotel Buyouts (all 10 rooms) are subject to the cancellation policy per their contract.